MCI Careers

Compensation

Full Description

Job Title: Full-Time Customer Service Representative Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its robust call center operations and international presence. We specialize in delivering exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and innovative Anything-as-a-Service solutions to a diverse range of clients. Role Overview: As a Full-Time Customer Service Representative at MCI Careers, you will be the frontline ambassador for our clients, ensuring customer satisfaction through effective communication and problem-solving. Your role is pivotal in maintaining our reputation for outstanding service and supporting our growth in the competitive BPO industry. What You'll Do: - You will handle inbound and outbound customer calls with professionalism and empathy. - You will resolve customer inquiries and issues promptly, ensuring a positive experience. - You will document customer interactions accurately in our CRM system. - You will collaborate with team members and management to improve service delivery. - You will meet or exceed individual and team performance targets. - You will participate in ongoing training to enhance product knowledge and customer service skills. - You will escalate complex issues to appropriate departments when necessary. - You will contribute to a positive team environment by supporting colleagues and sharing best practices. What You Bring: - You have at least 2 years of experience in a customer service or call center role. - You possess excellent verbal and written communication skills. - You are proficient with CRM software and Microsoft Office Suite. - You demonstrate strong problem-solving abilities and attention to detail. - You have the ability to work in a fast-paced, dynamic environment. - You are available to work full-time hours, including potential shifts during evenings or weekends. Bonus Points If You Have: - Experience in a tech-enabled BPO or CX environment. - Multilingual abilities to support diverse customer bases. - Familiarity with data entry and reporting tools. - Previous experience with remote or hybrid work settings. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and holiday benefits. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive workplace culture. Ready to Apply? Submit your resume and a cover letter detailing your customer service experience to careers@mci.com. We look forward to welcoming you to our team!