MCI Careers

Compensation

Full Description

Job Title: Full-Time Customer Service Representative Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its robust call center operations and international presence. We specialize in delivering exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and innovative Anything-as-a-Service solutions to a diverse range of clients. Role Overview: As a Full-Time Customer Service Representative at MCI Careers, you will be the frontline ambassador for our clients, ensuring customer satisfaction through effective communication and problem-solving. This role is essential in maintaining our reputation for excellence and supporting our growth in the competitive business services market. What You'll Do: - You will handle inbound and outbound customer calls with professionalism and empathy. - You will resolve customer inquiries and issues promptly, ensuring a positive experience. - You will document customer interactions accurately in our CRM system. - You will collaborate with team members and management to improve service delivery. - You will meet or exceed individual and team performance targets. - You will stay informed about product and service updates to provide accurate information. - You will participate in ongoing training and development programs. What You Bring: - You bring at least 2 years of experience in customer service or call center roles. - You bring excellent verbal and written communication skills. - You bring strong problem-solving abilities and a customer-focused mindset. - You bring proficiency with CRM software and basic computer skills. - You bring the ability to work in a fast-paced, dynamic environment. Bonus Points If You Have: - Experience in a tech-enabled business services environment. - Multilingual abilities to support diverse customer bases. - Familiarity with BPO industry standards and practices. - Previous experience with Anything-as-a-Service platforms. What We Offer: - We offer competitive salary and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and flexible scheduling options. - We offer opportunities for career advancement and professional growth. - We offer a supportive and inclusive workplace culture. Ready to Apply? Submit your resume and cover letter through our online application portal at www.mci-careers.com/apply. We look forward to welcoming you to our team!