MCI Careers

Compensation

Full Description

Job Title: Full-Time Customer Service Representative Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its robust call center operations and international presence. We specialize in delivering exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and innovative Anything-as-a-Service solutions to a diverse range of clients. Role Overview: As a Full-Time Customer Service Representative at MCI Careers, you will be the frontline ambassador for our clients, ensuring customer satisfaction through effective communication and problem-solving. This role is essential in maintaining our reputation for excellence and supporting our growth in the competitive BPO industry. What You'll Do: - You will handle inbound and outbound customer calls with professionalism and empathy. - You will resolve customer inquiries, complaints, and requests efficiently and accurately. - You will document customer interactions and maintain detailed records in our CRM system. - You will collaborate with team members and management to improve service delivery. - You will meet or exceed individual and team performance targets consistently. - You will participate in ongoing training to stay updated on product knowledge and customer service best practices. - You will contribute to a positive team environment by sharing feedback and supporting colleagues. What You Bring: - You bring at least 2 years of experience in customer service or call center roles. - You have excellent verbal and written communication skills. - You are proficient with CRM software and Microsoft Office Suite. - You demonstrate strong problem-solving abilities and attention to detail. - You possess the ability to remain calm and professional under pressure. - You have a high school diploma or equivalent; additional certifications are a plus. Bonus Points If You Have: - Experience in a tech-enabled BPO environment. - Multilingual abilities to support diverse customer bases. - Familiarity with data entry and reporting tools. - Previous experience in sales or upselling techniques. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and flexible scheduling options. - We offer opportunities for career advancement and professional development. - We offer a supportive and inclusive workplace culture. Ready to Apply? To join our dynamic team at MCI Careers, please submit your resume and a cover letter outlining your relevant experience and why you are a great fit for this role. We look forward to hearing from you!