MCI Careers

Compensation

Full Description

Job Title: Full-Time Customer Service Representative Company Overview: MCI Careers is a leading tech-enabled business services company in the USA, recognized for its rapid growth and extensive call center operations across multiple countries. We specialize in delivering exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and innovative Anything-as-a-Service solutions to a diverse range of clients. Role Overview: As a Full-Time Customer Service Representative at MCI Careers, you will play a crucial role in ensuring customer satisfaction by providing timely and effective support. You will be the frontline ambassador for our brand, handling inquiries, resolving issues, and fostering positive relationships with customers. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will troubleshoot and resolve customer issues with empathy and efficiency. - You will document customer interactions accurately in our CRM system. - You will collaborate with team members and other departments to escalate and resolve complex issues. - You will maintain up-to-date knowledge of products, services, and company policies. - You will contribute to continuous improvement initiatives by providing feedback on customer trends and service challenges. - You will meet or exceed individual and team performance targets. What You Bring: - You bring at least 2 years of experience in a customer service or call center role. - You have excellent communication skills, both verbal and written. - You are proficient with CRM software and Microsoft Office Suite. - You possess strong problem-solving abilities and a customer-focused mindset. - You are able to work in a fast-paced environment and handle multiple tasks simultaneously. Bonus Points If You Have: - Experience in a tech-enabled business services or BPO environment. - Multilingual abilities to support diverse customer bases. - Familiarity with Anything-as-a-Service (XaaS) models. - Previous experience working in a multinational company. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional growth and career advancement. - We offer a supportive and inclusive work environment. - We offer flexible scheduling options to promote work-life balance. - We offer ongoing training and development programs. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for the Full-Time Customer Service Representative role at MCI Careers. We look forward to hearing from you!