MCI Careers

Compensation

Full Description

Job Title: Full-Time Customer Service Representative Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its robust call center operations and international presence. We specialize in delivering exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and innovative Anything-as-a-Service solutions to a diverse range of clients. Role Overview: As a Customer Service Representative at MCI Careers, you will be the frontline ambassador for our clients, providing outstanding support and ensuring customer satisfaction. This role is essential in maintaining our reputation for excellence and driving customer loyalty through effective communication and problem-solving. What You'll Do: - You will handle inbound and outbound customer calls with professionalism and empathy. - You will resolve customer inquiries and issues promptly and accurately. - You will document customer interactions and maintain detailed records. - You will collaborate with team members and other departments to enhance service delivery. - You will identify opportunities to upsell or cross-sell products and services. - You will adhere to company policies and compliance standards. - You will participate in ongoing training to improve your skills and knowledge. - You will contribute to a positive team environment and support company goals. What You Bring: - You bring at least 2 years of experience in a customer service or call center role. - You have excellent verbal and written communication skills. - You possess strong problem-solving abilities and attention to detail. - You are proficient with CRM software and Microsoft Office Suite. - You demonstrate the ability to multitask and manage time effectively. Bonus Points If You Have: - Experience in a tech-enabled business services environment. - Familiarity with BPO processes and customer experience strategies. - Additional language skills beyond English. - Previous experience with sales or upselling techniques. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive workplace culture. - We offer flexible scheduling options to promote work-life balance. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for the Customer Service Representative role at MCI Careers. We look forward to hearing from you!