MCI Careers

Compensation

Full Description

Job Title: Full-Time Customer Service Representative Company Overview: MCI Careers is a leading tech-enabled business services company in the USA, recognized for its rapid growth and expansive call center operations across multiple countries. We specialize in delivering exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and innovative Anything-as-a-Service solutions to a diverse range of clients. Role Overview: As a Full-Time Customer Service Representative at MCI Careers, you will be the frontline ambassador for our clients, ensuring customer satisfaction through effective communication and problem-solving. Your role is vital in maintaining our reputation for outstanding service and supporting our mission to provide seamless customer interactions. What You'll Do: - You will handle inbound and outbound customer calls with professionalism and empathy. - You will resolve customer inquiries, complaints, and issues promptly and accurately. - You will document customer interactions and maintain detailed records in our CRM system. - You will collaborate with team members and other departments to enhance customer satisfaction. - You will identify opportunities to upsell or cross-sell products and services when appropriate. - You will adhere to company policies, procedures, and quality standards. - You will participate in ongoing training and development to improve your skills. - You will contribute to a positive team environment and support company goals. What You Bring: - Minimum of 2 years of experience in a customer service or call center role. - Strong verbal and written communication skills. - Proficiency with CRM software and Microsoft Office Suite. - Ability to handle high call volumes while maintaining quality service. - Excellent problem-solving and conflict resolution abilities. - A customer-focused attitude with a passion for helping others. Bonus Points If You Have: - Experience in a tech-enabled or BPO environment. - Multilingual abilities or fluency in a second language. - Familiarity with sales techniques and upselling strategies. - Previous experience working in a remote or hybrid work setting. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and flexible scheduling options. - We offer opportunities for career growth and professional development. - We offer a supportive and inclusive company culture. Ready to Apply? Submit your resume and cover letter through our online application portal at www.mci-careers.com/careers. We look forward to welcoming you to the MCI Careers team!