MCI Careers

Compensation

Full Description

Job Title: Full-Time Customer Service Representative Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its robust call center operations across multiple countries. We specialize in delivering exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and innovative Anything-as-a-Service solutions to a diverse range of clients. Role Overview: As a Full-Time Customer Service Representative at MCI Careers, you will be the frontline ambassador for our clients, ensuring customer satisfaction through effective communication and problem-solving. Your role is pivotal in maintaining our reputation for outstanding service and supporting our mission to provide seamless customer interactions. What You'll Do: - You will handle inbound and outbound customer calls with professionalism and empathy. - You will resolve customer inquiries, complaints, and issues promptly and accurately. - You will document customer interactions and maintain detailed records in our CRM system. - You will collaborate with team members and other departments to enhance customer service delivery. - You will identify opportunities to upsell or cross-sell products and services when appropriate. - You will participate in ongoing training to stay updated on product knowledge and customer service best practices. - You will contribute to achieving team performance goals and customer satisfaction metrics. What You Bring: - You bring at least 2 years of experience in a customer service or call center role. - You have excellent verbal and written communication skills. - You possess strong problem-solving abilities and a customer-focused mindset. - You are proficient with CRM software and Microsoft Office Suite. - You demonstrate the ability to work effectively in a fast-paced, team-oriented environment. Bonus Points If You Have: - Experience in a tech-enabled business services or BPO environment. - Multilingual abilities to support diverse customer bases. - Familiarity with data entry and reporting tools. - Previous experience with upselling or cross-selling in a customer service context. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work culture that values diversity. - We offer flexible scheduling options to promote work-life balance. Ready to Apply? Submit your resume and a cover letter detailing your customer service experience to careers@mci.com. We look forward to welcoming you to the MCI Careers team!