MCI Careers

Compensation

Full Description

Job Title: Full-Time Customer Service Representative Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its innovative approach to customer experience and business process outsourcing. With a robust call center presence and operations spanning multiple countries, MCI is committed to delivering exceptional service and cutting-edge solutions to its clients. Role Overview: As a Full-Time Customer Service Representative at MCI Careers, you will play a crucial role in enhancing customer satisfaction by providing timely, accurate, and empathetic support. This position is designed for individuals who thrive in dynamic environments and are passionate about delivering outstanding customer experiences. What You'll Do: - You will handle inbound and outbound customer calls with professionalism and efficiency. - You will resolve customer inquiries, complaints, and issues promptly to ensure satisfaction. - You will document customer interactions accurately in the company’s CRM system. - You will collaborate with team members and other departments to address complex customer needs. - You will maintain up-to-date knowledge of products, services, and company policies. - You will contribute to continuous improvement initiatives by providing feedback on customer trends. - You will meet or exceed individual and team performance targets consistently. What You Bring: - You bring at least 2 years of experience in a customer service or call center role. - You have excellent verbal and written communication skills. - You possess strong problem-solving abilities and a customer-focused mindset. - You are proficient with CRM software and Microsoft Office Suite. - You demonstrate the ability to multitask and manage time effectively in a fast-paced environment. Bonus Points If You Have: - Experience working in a tech-enabled business services or BPO environment. - Familiarity with multiple communication channels including chat and email support. - Bilingual abilities or fluency in a second language. - Previous experience with performance metrics and quality assurance processes. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional growth and career advancement within a global company. - We offer a supportive and inclusive work culture that values diversity and teamwork. - We offer flexible scheduling options to promote work-life balance. - We offer ongoing training and development programs to enhance your skills. Ready to Apply? Submit your resume and cover letter through our online application portal at www.mci-careers.com/careers. We look forward to welcoming you to the MCI team!