MCI Careers

Compensation

Full Description

Job Title: Full-Time Customer Service Representative Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its robust call center operations and international presence. We specialize in delivering exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and innovative Anything-as-a-Service solutions to a diverse range of clients. Role Overview: As a Full-Time Customer Service Representative at MCI Careers, you will be the frontline ambassador for our clients, ensuring customer satisfaction through effective communication and problem-solving. Your role is vital in maintaining our reputation for excellence and supporting our growth in a dynamic, fast-paced environment. What You'll Do: - You will handle inbound and outbound customer calls with professionalism and empathy. - You will resolve customer inquiries and issues promptly, ensuring a positive experience. - You will document customer interactions accurately in our CRM system. - You will collaborate with team members and management to improve service delivery. - You will meet or exceed individual and team performance targets. - You will stay informed about product updates and company policies to assist customers effectively. - You will participate in ongoing training and development programs. What You Bring: - You bring at least 2 years of experience in customer service or call center roles. - You have excellent verbal and written communication skills. - You are proficient with CRM software and Microsoft Office Suite. - You demonstrate strong problem-solving abilities and attention to detail. - You possess the ability to work in a fast-paced, team-oriented environment. Bonus Points If You Have: - Experience in a tech-enabled business services or BPO environment. - Multilingual abilities to support diverse customer bases. - Familiarity with data entry and reporting tools. - Previous experience with remote or hybrid work setups. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and flexible scheduling options. - We offer opportunities for career advancement and professional development. - We offer a supportive and inclusive workplace culture. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to our careers portal at www.mci-careers.com/apply. We look forward to hearing from you!