MCI Careers

Compensation

Full Description

Job Title: Entry-Level Contact Center Representative Full-Time Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its innovative approach to customer experience and business process outsourcing. With a strong presence in multiple countries, MCI is committed to delivering exceptional service and cutting-edge solutions to its diverse client base. Role Overview: As an Entry-Level Contact Center Representative, you will be the first point of contact for our customers, providing outstanding support and ensuring a positive experience. This role is designed for individuals eager to develop their communication skills and grow within a dynamic, fast-paced environment. What You'll Do: - You will handle inbound customer inquiries with professionalism and empathy. - You will resolve customer issues efficiently while maintaining high satisfaction levels. - You will document customer interactions accurately in our CRM system. - You will collaborate with team members to improve service delivery. - You will participate in ongoing training to enhance your product knowledge and customer service skills. - You will meet or exceed performance metrics and quality standards. - You will escalate complex issues to appropriate departments when necessary. What You Bring: - You have at least 1 year of experience in customer service or a related field. - You possess excellent verbal and written communication skills. - You are comfortable using computer systems and learning new software. - You demonstrate strong problem-solving abilities and attention to detail. - You have a positive attitude and a willingness to learn and adapt. Bonus Points If You Have: - Experience working in a contact center environment. - Familiarity with CRM platforms such as Salesforce or Zendesk. - Bilingual abilities or proficiency in multiple languages. - Previous experience in a tech-enabled service company. What We Offer: - We offer comprehensive training and career development opportunities. - We offer a supportive and inclusive work environment. - We offer competitive salary and performance-based incentives. - We offer health, dental, and vision insurance benefits. - We offer flexible scheduling to support work-life balance. Ready to Apply? Submit your resume and a brief cover letter through our careers page at www.mci-careers.com/apply. We look forward to welcoming you to the MCI team!