MCI Careers

Compensation

Full Description

Job Title: Entry-Level Contact Center Representative Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its innovative approach to customer experience and business process outsourcing. With operations spanning multiple countries, MCI is committed to delivering exceptional service through its strong call center network. Role Overview: As an Entry-Level Contact Center Representative, you will be the first point of contact for our customers, providing outstanding support and solutions. This role is designed for individuals eager to develop their communication skills and grow within a dynamic, fast-paced environment. What You'll Do: - You will handle inbound customer inquiries with professionalism and empathy. - You will resolve customer issues efficiently while maintaining high satisfaction levels. - You will document interactions accurately in the company’s CRM system. - You will collaborate with team members to improve service delivery. - You will participate in ongoing training to enhance your product knowledge and customer service skills. - You will meet or exceed performance metrics and quality standards. - You will escalate complex issues to appropriate departments when necessary. What You Bring: - You have at least 1 year of experience in customer service or a related field. - You possess excellent verbal and written communication skills. - You are comfortable using computer systems and CRM software. - You demonstrate strong problem-solving abilities and attention to detail. - You have the ability to work in a fast-paced, team-oriented environment. Bonus Points If You Have: - Experience in a call center or BPO environment. - Familiarity with multiple communication channels such as phone, email, and chat. - Bilingual skills or proficiency in a second language. - Basic knowledge of business process outsourcing concepts. What We Offer: - We offer comprehensive training and career development opportunities. - We offer competitive salary and performance-based incentives. - We offer a supportive and inclusive workplace culture. - We offer health, dental, and vision insurance benefits. - We offer flexible scheduling to support work-life balance. Ready to Apply? Submit your resume and cover letter through our careers page at www.mci-careers.com/apply. We look forward to welcoming you to our team!