MCI Careers

Compensation

Full Description

Job Title: Entry-Level Contact Center Representative Full-Time Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its innovative approach to customer experience and business process outsourcing. With operations spanning multiple countries, MCI is committed to delivering exceptional service and fostering a dynamic work environment. Role Overview: As an Entry-Level Contact Center Representative, you will be the first point of contact for our customers, providing outstanding support and solutions. This role is designed for individuals eager to develop their communication skills and grow within a fast-paced, customer-focused environment. What You'll Do: - You will handle inbound customer inquiries with professionalism and empathy. - You will resolve customer issues efficiently while maintaining high satisfaction levels. - You will document customer interactions accurately in our CRM system. - You will collaborate with team members to improve service delivery. - You will participate in ongoing training to enhance your product knowledge and skills. - You will meet or exceed performance metrics and quality standards. - You will escalate complex issues to appropriate departments when necessary. - You will contribute to a positive team environment through effective communication. What You Bring: - You bring at least 1 year of experience in customer service or a related field. - You have excellent verbal and written communication skills. - You are proficient with basic computer applications and CRM software. - You demonstrate strong problem-solving abilities and attention to detail. - You possess a positive attitude and a willingness to learn. - You can work flexible hours, including evenings and weekends if required. Bonus Points If You Have: - Experience in a contact center or BPO environment. - Familiarity with multiple communication channels such as phone, email, and chat. - Bilingual abilities or multilingual skills. - Previous experience with tech-enabled service platforms. What We Offer: - We offer comprehensive training and career development opportunities. - We offer competitive salary and performance-based incentives. - We offer a supportive and inclusive workplace culture. - We offer flexible scheduling to support work-life balance. - We offer employee wellness programs and benefits. Ready to Apply? Submit your resume and a brief cover letter outlining your interest and qualifications to our careers portal at www.mci-careers.com/apply. We look forward to hearing from you!