MCI Careers

Compensation

Full Description

Job Title: Entry-Level Contact Center Representative Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its innovative approach to customer experience and business process outsourcing. With operations spanning multiple countries, MCI is committed to delivering exceptional service and cutting-edge solutions to its diverse client base. Role Overview: As an Entry-Level Contact Center Representative, you will be the first point of contact for customers, providing outstanding support and ensuring a positive experience. This role is designed for individuals eager to develop their communication skills and grow within a dynamic, fast-paced environment. What You'll Do: - You will handle inbound customer inquiries with professionalism and empathy. - You will resolve customer issues efficiently while maintaining high satisfaction levels. - You will document interactions accurately in the company’s CRM system. - You will collaborate with team members to improve service delivery. - You will participate in ongoing training to enhance product knowledge and customer service skills. - You will meet or exceed performance metrics and quality standards. - You will escalate complex issues to appropriate departments when necessary. What You Bring: - You bring at least 1 year of customer service or call center experience. - You have excellent verbal and written communication skills. - You are proficient with basic computer applications and CRM software. - You demonstrate strong problem-solving abilities and attention to detail. - You possess a positive attitude and a willingness to learn. Bonus Points If You Have: - Experience with multi-channel customer support (phone, email, chat). - Familiarity with business process outsourcing environments. - Bilingual abilities or additional language skills. - Previous experience in a tech-enabled service company. What We Offer: - We offer comprehensive training and career development opportunities. - We offer a supportive and inclusive work environment. - We offer competitive salary and performance-based incentives. - We offer health, dental, and vision insurance benefits. - We offer flexible scheduling options to support work-life balance. Ready to Apply? Submit your resume and a brief cover letter through our careers page at www.mci-careers.com/apply. We look forward to welcoming you to the MCI team!