MCI Careers

Compensation

Full Description

Job Title: Customer Service Representative (Nights) Company Overview: MCI Careers is a leading tech-enabled business services company in the USA, recognized for its rapid growth and innovative approach to customer experience solutions. With a robust call center presence and operations spanning multiple countries, MCI is committed to delivering exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) solutions to a diverse range of clients. Role Overview: As a Customer Service Representative working night shifts, you will be the frontline ambassador for MCI, providing outstanding support and solutions to our customers. Your role is crucial in ensuring customer satisfaction and maintaining the high standards of service that define MCI’s reputation. What You'll Do: - You will handle inbound customer inquiries with professionalism and empathy during night hours. - You will resolve customer issues efficiently, ensuring a positive experience. - You will document customer interactions accurately in the company’s CRM system. - You will collaborate with team members and supervisors to improve service delivery. - You will meet or exceed performance metrics related to quality, speed, and customer satisfaction. - You will stay informed about product updates and company policies to provide accurate information. - You will escalate complex issues to appropriate departments when necessary. What You Bring: - You bring at least 1-2 years of experience in customer service or call center roles. - You have excellent communication skills, both verbal and written. - You are comfortable working night shifts and managing time effectively. - You possess strong problem-solving abilities and a customer-focused mindset. - You are proficient with CRM software and basic computer applications. Bonus Points If You Have: - Experience in a tech-enabled or BPO environment. - Multilingual abilities to support diverse customer bases. - Familiarity with performance metrics and quality assurance processes. - Previous experience working night shifts in a customer service capacity. What We Offer: - We offer competitive night shift pay and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for career growth and professional development. - We offer a supportive and inclusive work environment. - We offer flexible scheduling options to accommodate your lifestyle. Ready to Apply? Submit your resume and a brief cover letter outlining your relevant experience and why you’re a great fit for the night shift Customer Service Representative role at MCI Careers. We look forward to hearing from you!