MCI Careers

Compensation

Full Description

Job Title: Customer Service Representative (Nights) Company Overview: MCI Careers is a leading tech-enabled business services company in the USA, recognized for its rapid growth and innovative approach to customer experience. With a robust call center presence and operations spanning multiple countries, MCI delivers exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service solutions to a diverse range of clients. Role Overview: As a Customer Service Representative working night shifts, you will be the frontline ambassador for MCI, providing outstanding support and solutions to our customers. Your role is crucial in ensuring customer satisfaction and maintaining the high standards of service that define our brand. What You'll Do: - You will handle inbound customer inquiries with professionalism and empathy during night hours. - You will resolve customer issues efficiently, ensuring a positive experience. - You will document interactions accurately in the company’s CRM system. - You will collaborate with team members and supervisors to improve service delivery. - You will maintain up-to-date knowledge of products, services, and policies. - You will meet or exceed performance metrics and quality standards. - You will assist in identifying trends and providing feedback to management. - You will support special projects and training initiatives as needed. What You Bring: - You have at least 1-2 years of experience in customer service or call center roles. - You possess excellent communication skills, both verbal and written. - You are comfortable working night shifts and managing time effectively. - You have strong problem-solving abilities and a customer-focused mindset. - You are proficient with CRM software and basic computer applications. - You demonstrate reliability, patience, and adaptability in a fast-paced environment. Bonus Points If You Have: - Experience in a tech-enabled or BPO environment. - Bilingual abilities or multilingual skills. - Familiarity with quality assurance processes and performance metrics. - Previous experience working night shifts in a customer service capacity. What We Offer: - We offer competitive night shift pay and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and holiday pay. - We offer opportunities for career growth and professional development. - We offer a supportive and inclusive work culture that values your contributions. Ready to Apply? Please submit your resume and a brief cover letter outlining your relevant experience and why you are interested in joining MCI Careers as a Night Customer Service Representative. We look forward to hearing from you!