MCI Careers

Compensation

Full Description

Job Title: Customer Service Representative (Nights) Company Overview: MCI Careers is a leading tech-enabled business services company in the USA, recognized for its rapid growth and innovative approach to customer experience solutions. With a robust call center presence and operations spanning multiple countries, MCI is committed to delivering exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) solutions to a diverse range of clients. Role Overview: As a Customer Service Representative working night shifts, you will be the frontline ambassador for MCI, providing outstanding support and solutions to our customers. Your role is crucial in ensuring customer satisfaction and maintaining the high standards of service that define our brand. What You'll Do: - You will handle inbound customer inquiries with professionalism and empathy during night hours. - You will resolve customer issues efficiently, ensuring a positive experience. - You will document interactions accurately in the company’s CRM system. - You will collaborate with team members and supervisors to improve service delivery. - You will meet or exceed performance metrics related to quality, speed, and customer satisfaction. - You will stay informed about product updates and company policies to provide accurate information. - You will escalate complex issues to appropriate departments when necessary. - You will contribute to a positive team environment by supporting colleagues and sharing best practices. What You Bring: - Minimum of 2 years experience in customer service or call center roles. - Strong communication skills, both verbal and written. - Ability to work night shifts consistently and reliably. - Proficiency with CRM software and basic computer applications. - Problem-solving skills and the ability to remain calm under pressure. - High school diploma or equivalent; additional education is a plus. Bonus Points If You Have: - Experience in a tech-enabled or BPO environment. - Multilingual abilities. - Familiarity with customer service metrics and KPIs. - Previous experience working night shifts. What We Offer: - We offer competitive night shift pay and performance bonuses. - We offer comprehensive health, dental, and vision insurance. - We offer paid time off and holiday pay. - We offer opportunities for career advancement and professional development. - We offer a supportive and inclusive work culture that values diversity. Ready to Apply? Please submit your resume and a brief cover letter outlining your relevant experience to careers@mci.com. We look forward to hearing from you!