MCI Careers

Compensation

Full Description

Job Title: Customer Service Representative (Nights) Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its innovative approach to customer experience and business process outsourcing. With a strong call center presence and operations spanning multiple countries, MCI is committed to delivering exceptional service and cutting-edge solutions to its clients. Role Overview: As a Customer Service Representative working night shifts, you will be the frontline ambassador for MCI, providing outstanding support and solutions to our customers. Your role is crucial in maintaining high customer satisfaction and ensuring smooth communication during off-peak hours. What You'll Do: - You will handle inbound customer inquiries with professionalism and empathy during night shifts. - You will resolve customer issues efficiently, ensuring first-contact resolution whenever possible. - You will document customer interactions accurately in the CRM system. - You will collaborate with team members and supervisors to improve service quality. - You will maintain up-to-date knowledge of company products, services, and policies. - You will identify opportunities to upsell or cross-sell products when appropriate. - You will adhere to company guidelines and compliance standards at all times. - You will contribute to a positive team environment by supporting colleagues and sharing best practices. What You Bring: - Minimum of 2 years experience in customer service or call center roles. - Strong communication skills, both verbal and written. - Ability to work night shifts reliably and maintain focus during off-hours. - Proficiency with CRM software and basic computer applications. - Problem-solving skills and a customer-centric mindset. - High school diploma or equivalent; additional education is a plus. Bonus Points If You Have: - Experience in a tech-enabled or BPO environment. - Multilingual abilities. - Familiarity with data entry and reporting tools. - Previous experience in sales or upselling within customer service. What We Offer: - We offer competitive night shift pay and performance bonuses. - We offer comprehensive health, dental, and vision insurance. - We offer paid time off and holiday pay. - We offer opportunities for career advancement and professional development. - We offer a supportive and inclusive work culture focused on employee well-being. Ready to Apply? Please submit your resume and a brief cover letter outlining your relevant experience and why you are interested in joining MCI Careers. We look forward to hearing from you!