MCI Careers

Compensation

Full Description

Job Title: Customer Service Representative (Nights) Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its innovative approach to customer experience and business process outsourcing. With a robust call center presence and operations spanning multiple countries, MCI is committed to delivering exceptional service and cutting-edge solutions to its clients. Role Overview: As a Customer Service Representative working night shifts, you will be the frontline ambassador for MCI, providing outstanding support and solutions to our customers. Your role is crucial in maintaining high customer satisfaction and ensuring smooth communication during off-peak hours. What You'll Do: - You will handle inbound customer inquiries with professionalism and empathy during night shifts. - You will resolve customer issues efficiently, ensuring first-contact resolution whenever possible. - You will document customer interactions accurately in the company’s CRM system. - You will collaborate with team members and supervisors to improve service quality. - You will maintain up-to-date knowledge of products, services, and company policies. - You will identify opportunities to upsell or cross-sell products when appropriate. - You will adhere to all company guidelines and compliance standards. - You will contribute to a positive team environment by supporting colleagues and sharing best practices. What You Bring: - Minimum of 1-2 years of experience in customer service or call center roles. - Strong communication skills, both verbal and written. - Ability to work night shifts consistently and reliably. - Proficiency with CRM software and basic computer applications. - Problem-solving skills and the ability to remain calm under pressure. - A customer-focused attitude with a commitment to delivering excellent service. Bonus Points If You Have: - Experience in a tech-enabled or BPO environment. - Multilingual abilities or fluency in a second language. - Familiarity with sales techniques and customer retention strategies. - Previous experience working in a night shift role. What We Offer: - We offer competitive pay and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and holiday pay. - We offer opportunities for career growth and professional development. - We offer a supportive and inclusive work culture that values diversity. Ready to Apply? Please submit your resume and a brief cover letter outlining your relevant experience and why you are interested in joining MCI Careers. We look forward to hearing from you!