MCI Careers

Compensation

Full Description

Job Title: Customer Service Representative (Nights) Company Overview: MCI Careers is a leading tech-enabled business services company in the USA, recognized for its rapid growth and expansive call center operations across multiple countries. We specialize in delivering exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and innovative Anything-as-a-Service solutions to a diverse range of clients. Role Overview: As a Night Customer Service Representative at MCI Careers, you will play a crucial role in ensuring our customers receive timely and effective support during overnight hours. Your dedication will help maintain high customer satisfaction and contribute to the overall success of our 24/7 service operations. What You'll Do: - You will handle inbound customer inquiries with professionalism and empathy during night shifts. - You will resolve customer issues efficiently, ensuring a positive experience. - You will document customer interactions accurately in our CRM system. - You will collaborate with team members and supervisors to improve service quality. - You will adhere to company policies and compliance standards. - You will participate in ongoing training to enhance your skills and knowledge. - You will manage multiple customer requests simultaneously while maintaining attention to detail. What You Bring: - You bring at least 1-2 years of experience in customer service or call center roles. - You have excellent communication skills, both verbal and written. - You possess strong problem-solving abilities and a customer-focused mindset. - You are comfortable working night shifts and managing time effectively. - You have basic computer proficiency, including experience with CRM software. Bonus Points If You Have: - Experience in a tech-enabled or BPO environment. - Multilingual abilities to support diverse customer bases. - Familiarity with data entry and reporting tools. - Previous experience working in a 24/7 operational setting. What We Offer: - We offer competitive night shift pay and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for career growth and professional development. - We offer a supportive and inclusive work environment. - We offer flexible scheduling options to accommodate your lifestyle. Ready to Apply? Submit your resume and a brief cover letter outlining your relevant experience and why you are interested in joining MCI Careers. We look forward to hearing from you!