MCI Careers

Compensation

Full Description

Job Title: Customer Service Representative (Nights) Company Overview: MCI Careers is a leading tech-enabled business services company in the USA, recognized for its rapid growth and innovative approach to customer experience solutions. With a robust call center presence and operations spanning multiple countries, MCI is committed to delivering exceptional Business Process Outsourcing (BPO) and Anything-as-a-Service (XaaS) solutions to a diverse client base. Role Overview: As a Customer Service Representative working night shifts, you will be the frontline ambassador for MCI, providing outstanding support and solutions to our customers. Your role is crucial in ensuring customer satisfaction and maintaining the high standards of service that define MCI’s brand. What You'll Do: - You will handle inbound customer inquiries with professionalism and empathy during night hours. - You will resolve customer issues efficiently, ensuring a positive experience. - You will document interactions accurately in the company’s CRM system. - You will collaborate with team members and supervisors to improve service delivery. - You will meet or exceed performance metrics related to quality, speed, and customer satisfaction. - You will stay informed about product updates and company policies to provide accurate information. - You will escalate complex issues to appropriate departments when necessary. What You Bring: - You bring at least 1-2 years of customer service experience, preferably in a call center environment. - You have excellent communication skills, both verbal and written. - You are comfortable working night shifts and managing time effectively. - You possess strong problem-solving abilities and a customer-first mindset. - You are proficient with basic computer applications and CRM software. Bonus Points If You Have: - Experience with tech-enabled business services or BPO industries. - Multilingual abilities to support diverse customer bases. - Familiarity with Anything-as-a-Service (XaaS) models. - Previous experience working in a fast-paced, multi-country operational environment. What We Offer: - We offer competitive night shift compensation and performance bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for career growth and professional development. - We offer a supportive and inclusive work environment. - We offer flexible scheduling options to accommodate your lifestyle. Ready to Apply? Submit your resume and a brief cover letter outlining your relevant experience and why you’re a great fit for the night shift Customer Service Representative role at MCI Careers. We look forward to hearing from you!