MCI Careers

Compensation

Full Description

Job Title: Customer Service Representative (Nights) Company Overview: MCI Careers is a leading tech-enabled business services company in the USA, recognized for its rapid growth and innovative approach to customer experience solutions. With a robust call center presence and operations spanning multiple countries, MCI is committed to delivering exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) solutions to a diverse range of clients. Role Overview: As a Customer Service Representative working night shifts, you will be the frontline ambassador for MCI, providing outstanding support and solutions to our customers. Your role is crucial in ensuring customer satisfaction and maintaining the high standards of service that define our brand. What You'll Do: - You will handle inbound customer inquiries with professionalism and empathy during night hours. - You will resolve customer issues efficiently, ensuring a positive experience. - You will document interactions accurately in the company’s CRM system. - You will collaborate with team members and supervisors to improve service delivery. - You will maintain up-to-date knowledge of products, services, and policies. - You will meet or exceed performance metrics and quality standards. - You will assist in identifying trends and providing feedback to management. - You will support special projects and training initiatives as needed. What You Bring: - Minimum of 1-2 years of customer service experience, preferably in a call center environment. - Excellent communication skills, both verbal and written. - Ability to work night shifts consistently and reliably. - Strong problem-solving skills and attention to detail. - Proficiency with CRM software and basic computer applications. - A positive attitude and a commitment to delivering exceptional customer service. Bonus Points If You Have: - Experience with tech-enabled business services or BPO industries. - Multilingual abilities. - Familiarity with remote work tools and virtual collaboration platforms. - Previous experience working in a fast-paced, high-volume call center. What We Offer: - We offer competitive night shift compensation and performance bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and holiday pay. - We offer opportunities for career growth and professional development. - We offer a supportive and inclusive work environment with flexible scheduling options. Ready to Apply? To join our dynamic team at MCI Careers as a Customer Service Representative (Nights), please submit your resume and a cover letter outlining your relevant experience and why you are a great fit for this role through our careers page or via email at careers@mci.com.