MCI Careers

Compensation

Full Description

Job Title: Customer Service Representative (Nights) Company Overview: MCI Careers is a leading tech-enabled business services company in the USA, recognized for its rapid growth and innovative approach to customer experience solutions. With a robust call center presence and operations spanning multiple countries, MCI is committed to delivering exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service solutions to a diverse range of clients. Role Overview: As a Customer Service Representative working night shifts, you will play a crucial role in ensuring our customers receive timely, effective, and empathetic support. You will be the frontline ambassador for MCI, handling inquiries, resolving issues, and contributing to a positive customer journey during overnight hours. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, or chat during night shifts. - You will troubleshoot and resolve customer issues, ensuring high satisfaction and first-contact resolution. - You will document customer interactions accurately in the CRM system. - You will collaborate with team members and supervisors to improve service processes. - You will maintain up-to-date knowledge of products, services, and company policies. - You will handle escalated calls with patience and professionalism. - You will contribute to meeting team performance goals and quality standards. What You Bring: - You have at least 2 years of experience in customer service or call center roles. - You possess excellent communication skills, both verbal and written. - You are comfortable working night shifts and managing time effectively. - You have strong problem-solving abilities and a customer-focused mindset. - You are proficient with CRM software and basic computer applications. Bonus Points If You Have: - Experience in a tech-enabled or BPO environment. - Multilingual abilities to support diverse customer bases. - Familiarity with performance metrics and quality assurance processes. - Previous experience handling escalated or complex customer issues. What We Offer: - We offer competitive night shift compensation and performance bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for career growth and professional development. - We offer a supportive and inclusive work environment. - We offer flexible scheduling options to accommodate work-life balance. Ready to Apply? Please submit your resume and a brief cover letter outlining your relevant experience and why you are interested in joining MCI Careers as a Night Customer Service Representative. We look forward to hearing from you!