MCI Careers

Compensation

Full Description

Job Title: Customer Service Representative Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its robust call center operations across multiple countries. We specialize in delivering exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and innovative Anything-as-a-Service solutions to a diverse range of clients. Role Overview: As a Customer Service Representative at MCI Careers, you will be the frontline ambassador for our clients, providing outstanding support and ensuring customer satisfaction. This role is essential in maintaining our reputation for excellence and driving customer loyalty through effective communication and problem-solving. What You'll Do: - You will handle inbound and outbound customer calls with professionalism and empathy. - You will resolve customer inquiries, complaints, and requests efficiently and accurately. - You will document customer interactions and maintain detailed records in our CRM system. - You will collaborate with team members and other departments to ensure seamless service delivery. - You will identify opportunities to upsell or cross-sell products and services when appropriate. - You will participate in ongoing training to stay updated on product knowledge and customer service best practices. - You will contribute to achieving team performance goals and customer satisfaction metrics. What You Bring: - You have at least 1-2 years of experience in a customer service or call center role. - You possess excellent verbal and written communication skills. - You are proficient with CRM software and Microsoft Office Suite. - You demonstrate strong problem-solving abilities and a customer-first mindset. - You can multitask effectively in a fast-paced environment. Bonus Points If You Have: - Experience in a tech-enabled business services or BPO environment. - Bilingual abilities or fluency in a second language. - Familiarity with Anything-as-a-Service business models. - Previous experience with upselling or cross-selling techniques. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for career growth and professional development. - We offer a supportive and inclusive work environment. - We offer flexible scheduling options to promote work-life balance. Ready to Apply? Submit your resume and a brief cover letter outlining your experience and why you’re a great fit for the role to careers@mci.com. We look forward to hearing from you!