MCI Careers

Compensation

Full Description

Job Title: Customer Service Representative Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its robust call center operations and international presence. We specialize in delivering exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and innovative Anything-as-a-Service solutions to a diverse range of clients. Role Overview: As a Customer Service Representative at MCI Careers, you will be the frontline ambassador for our clients, providing outstanding support and ensuring customer satisfaction. This role is pivotal in maintaining our reputation for excellence and driving customer loyalty through effective communication and problem-solving. What You'll Do: - You will handle inbound and outbound customer inquiries with professionalism and empathy. - You will resolve customer issues promptly, ensuring a positive experience. - You will document interactions accurately in our CRM system. - You will collaborate with team members and other departments to address complex customer needs. - You will identify opportunities to improve customer service processes. - You will maintain up-to-date knowledge of products, services, and company policies. - You will meet or exceed individual and team performance targets. - You will contribute to a positive team environment by sharing feedback and best practices. What You Bring: - You bring at least 2 years of experience in customer service or call center roles. - You have excellent verbal and written communication skills. - You possess strong problem-solving abilities and attention to detail. - You are proficient with CRM software and Microsoft Office Suite. - You demonstrate patience, empathy, and a customer-first mindset. - You can work flexible hours, including evenings and weekends if needed. Bonus Points If You Have: - Experience in a tech-enabled business services environment. - Bilingual abilities or fluency in a second language. - Familiarity with Business Process Outsourcing (BPO) operations. - Previous experience with Anything-as-a-Service platforms. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional growth and career advancement. - We offer a supportive and inclusive work culture. - We offer flexible scheduling and remote work options. Ready to Apply? Submit your resume and cover letter through our careers page at www.mci-careers.com/apply. We look forward to welcoming you to our team!