MCI Careers

Compensation

Full Description

Job Title: Customer Service Representative Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its robust call center operations and international presence. We specialize in delivering exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and innovative Anything-as-a-Service solutions to a diverse range of clients. Role Overview: As a Customer Service Representative at MCI Careers, you will be the frontline ambassador for our clients, ensuring customer satisfaction through effective communication and problem-solving. Your role is vital in maintaining our reputation for excellence and supporting our mission to provide outstanding service. What You'll Do: - You will handle inbound and outbound customer calls with professionalism and empathy. - You will resolve customer inquiries, complaints, and requests efficiently and accurately. - You will document customer interactions and maintain detailed records in our CRM system. - You will collaborate with team members and other departments to address complex issues. - You will contribute to continuous improvement initiatives by providing feedback on customer trends. - You will meet or exceed individual and team performance targets consistently. - You will stay updated on product knowledge and company policies to assist customers effectively. What You Bring: - You bring at least 2 years of experience in a customer service or call center role. - You have excellent verbal and written communication skills. - You are proficient with CRM software and Microsoft Office Suite. - You demonstrate strong problem-solving abilities and attention to detail. - You possess the ability to remain calm and professional under pressure. Bonus Points If You Have: - Experience in a tech-enabled business services environment. - Bilingual abilities or proficiency in multiple languages. - Familiarity with Business Process Outsourcing (BPO) operations. - Previous experience working in a fast-paced, multi-country call center. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional growth and career advancement. - We offer a supportive and inclusive work environment. - We offer flexible scheduling options to promote work-life balance. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to our careers portal at www.mci-careers.com/apply. We look forward to welcoming you to our team!