MCI Careers

Compensation

Full Description

Job Title: Customer Service Representative Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its robust call center operations across multiple countries. We specialize in delivering exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and innovative Anything-as-a-Service solutions to a diverse range of clients. Role Overview: As a Customer Service Representative at MCI Careers, you will be the frontline ambassador for our clients, ensuring customer satisfaction through effective communication and problem-solving. Your role is pivotal in maintaining our reputation for outstanding service and supporting our clients' business goals. What You'll Do: - You will handle inbound and outbound customer calls with professionalism and empathy. - You will resolve customer inquiries and issues promptly and accurately. - You will document customer interactions and transactions thoroughly in our CRM system. - You will collaborate with team members and other departments to enhance customer experience. - You will identify opportunities to upsell or cross-sell products and services. - You will maintain up-to-date knowledge of company products, services, and policies. - You will contribute to continuous improvement initiatives by providing customer feedback. - You will meet or exceed individual and team performance targets consistently. What You Bring: - You bring at least 2 years of experience in a customer service or call center role. - You have excellent verbal and written communication skills. - You possess strong problem-solving abilities and attention to detail. - You are proficient with CRM software and Microsoft Office Suite. - You demonstrate patience, empathy, and a customer-first attitude. - You can work flexible hours, including evenings and weekends if needed. Bonus Points If You Have: - Experience in a tech-enabled business services environment. - Bilingual abilities or proficiency in multiple languages. - Familiarity with BPO industry standards and best practices. - Previous experience with upselling or sales in a customer service context. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work environment. - We offer flexible scheduling options to support work-life balance. Ready to Apply? Submit your resume and a cover letter detailing your relevant experience to our careers portal at www.mci-careers.com/apply. We look forward to welcoming you to the MCI team!