MCI Careers

Compensation

Full Description

Job Title: Customer Service Representative Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its robust call center operations and international presence. We specialize in delivering exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and innovative Anything-as-a-Service solutions to a diverse range of clients. Role Overview: As a Customer Service Representative at MCI Careers, you will be the frontline ambassador for our clients, ensuring customer satisfaction through effective communication and problem-solving. Your role is pivotal in maintaining our reputation for excellence by providing timely and accurate support to customers. What You'll Do: - You will handle inbound and outbound customer calls with professionalism and empathy. - You will resolve customer inquiries, complaints, and requests efficiently. - You will document customer interactions accurately in our CRM system. - You will collaborate with team members and other departments to address complex issues. - You will maintain up-to-date knowledge of products, services, and company policies. - You will contribute to continuous improvement initiatives by providing feedback on customer trends. - You will meet or exceed individual and team performance targets. What You Bring: - You bring at least 2 years of experience in a customer service or call center role. - You have excellent verbal and written communication skills. - You possess strong problem-solving abilities and attention to detail. - You are proficient with CRM software and Microsoft Office Suite. - You demonstrate the ability to work effectively in a fast-paced, team-oriented environment. Bonus Points If You Have: - Experience in a tech-enabled business services or BPO environment. - Multilingual skills or fluency in a second language. - Familiarity with customer service metrics and KPIs. - Previous experience with remote or hybrid work settings. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive workplace culture. - We offer flexible work schedules to promote work-life balance. Ready to Apply? Submit your resume and a cover letter detailing your relevant experience to our careers portal at www.mci-careers.com/apply. We look forward to welcoming you to our team!