MCI Careers

Compensation

Full Description

Job Title: Customer Service Representative Company Overview: MCI Careers is a leading tech-enabled business services company in the USA, recognized for its rapid growth and extensive call center operations across multiple countries. We specialize in delivering exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and innovative Anything-as-a-Service solutions to a diverse range of clients. Role Overview: As a Customer Service Representative at MCI Careers, you will be the frontline ambassador for our clients, providing outstanding support and ensuring customer satisfaction. This role is pivotal in maintaining our reputation for excellence and driving positive customer interactions. What You'll Do: - You will handle inbound and outbound customer communications with professionalism and empathy. - You will resolve customer inquiries, complaints, and issues efficiently and accurately. - You will document customer interactions and maintain detailed records in our CRM system. - You will collaborate with team members and other departments to ensure seamless service delivery. - You will identify opportunities to improve customer experience and provide feedback to management. - You will meet or exceed individual and team performance targets consistently. - You will stay updated on product knowledge and company policies to assist customers effectively. What You Bring: - You bring at least 2 years of experience in customer service or call center environments. - You have excellent verbal and written communication skills. - You possess strong problem-solving abilities and a customer-focused mindset. - You are proficient with CRM software and Microsoft Office Suite. - You demonstrate the ability to work well under pressure and manage multiple tasks. Bonus Points If You Have: - Experience in a tech-enabled or BPO company. - Multilingual abilities to support diverse customer bases. - Familiarity with data entry and reporting tools. - Previous experience in sales or upselling within customer service. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work environment. - We offer flexible scheduling options to promote work-life balance. Ready to Apply? Submit your resume and cover letter through our careers page at www.mci-careers.com/apply. We look forward to welcoming you to our dynamic team!