MCI Careers

Compensation

Full Description

Job Title: Customer Service Representative Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its robust call center operations across multiple countries. We specialize in delivering exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and innovative Anything-as-a-Service solutions to a diverse range of clients. Role Overview: As a Customer Service Representative at MCI Careers, you will be the frontline ambassador for our clients, ensuring customer satisfaction through effective communication and problem-solving. This role is pivotal in maintaining our reputation for excellence and supporting our growth in the competitive business services industry. What You'll Do: - You will handle inbound and outbound customer calls with professionalism and empathy. - You will resolve customer inquiries and issues promptly, ensuring a positive experience. - You will document customer interactions accurately in our CRM system. - You will collaborate with team members and other departments to address complex customer needs. - You will contribute to continuous improvement initiatives by providing feedback on customer trends. - You will maintain up-to-date knowledge of products, services, and company policies. - You will meet or exceed individual and team performance targets consistently. What You Bring: - You bring at least 2 years of experience in customer service or call center environments. - You have excellent verbal and written communication skills. - You possess strong problem-solving abilities and a customer-focused mindset. - You are proficient with CRM software and Microsoft Office Suite. - You demonstrate the ability to work effectively both independently and as part of a team. Bonus Points If You Have: - Experience in a tech-enabled business services or BPO company. - Multilingual abilities to support diverse customer bases. - Familiarity with data entry and reporting tools. - Previous experience in a fast-paced, high-volume call center. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work environment. - We offer flexible scheduling options to promote work-life balance. Ready to Apply? Submit your resume and cover letter through our careers page at www.mci-careers.com/apply. We look forward to welcoming you to our team!