MCI Careers

Compensation

Full Description

Job Title: Customer Service Representative Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its robust call center operations and international presence. We specialize in delivering exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and innovative Anything-as-a-Service solutions to a diverse range of clients. Role Overview: As a Customer Service Representative at MCI Careers, you will be the frontline ambassador for our clients, providing outstanding support and ensuring customer satisfaction. This role is pivotal in maintaining our reputation for excellence and driving customer loyalty through effective communication and problem-solving. What You'll Do: - You will handle inbound and outbound customer inquiries with professionalism and empathy. - You will resolve customer issues promptly, ensuring a positive experience. - You will document interactions accurately in our CRM system. - You will collaborate with team members and other departments to address customer needs. - You will identify opportunities to upsell or cross-sell services when appropriate. - You will maintain up-to-date knowledge of products, services, and company policies. - You will contribute to continuous improvement initiatives by providing customer feedback. - You will meet or exceed individual and team performance targets consistently. What You Bring: - You bring at least 2 years of experience in customer service or call center environments. - You have excellent verbal and written communication skills. - You possess strong problem-solving abilities and a customer-centric mindset. - You are proficient with CRM software and Microsoft Office Suite. - You demonstrate the ability to multitask and manage time effectively. Bonus Points If You Have: - Experience in a tech-enabled business services company. - Familiarity with BPO operations and customer experience strategies. - Multilingual abilities to support diverse customer bases. - Previous experience with upselling or cross-selling in a customer service role. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional growth and career advancement. - We offer a supportive and inclusive work environment. - We offer flexible scheduling options to promote work-life balance. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for the Customer Service Representative role at MCI Careers through our online application portal.