MCI Careers

Compensation

Full Description

Job Title: Customer Service Representative Company Overview: MCI Careers is a leading tech-enabled business services company in the USA, recognized for its rapid growth and extensive call center operations across multiple countries. We specialize in delivering exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and innovative Anything-as-a-Service solutions to a diverse range of clients. Role Overview: As a Customer Service Representative at MCI Careers, you will be the frontline ambassador for our clients, providing outstanding support and ensuring customer satisfaction. This role is pivotal in maintaining our reputation for excellence and driving positive customer interactions. What You'll Do: - You will handle inbound and outbound customer communications with professionalism and empathy. - You will resolve customer inquiries, complaints, and issues efficiently and accurately. - You will document all customer interactions and transactions in our CRM system. - You will collaborate with team members and other departments to ensure seamless service delivery. - You will identify opportunities to improve customer experience and provide feedback to management. - You will stay updated on product knowledge and company policies to assist customers effectively. - You will meet or exceed individual and team performance targets consistently. What You Bring: - You bring at least 2 years of experience in customer service or call center environments. - You have excellent verbal and written communication skills. - You possess strong problem-solving abilities and a customer-focused mindset. - You are proficient with CRM software and Microsoft Office Suite. - You demonstrate the ability to multitask and manage time effectively in a fast-paced setting. Bonus Points If You Have: - Experience working in a tech-enabled or BPO company. - Familiarity with multiple communication channels such as chat, email, and social media. - Bilingual abilities or fluency in a second language. - Previous experience in sales or upselling within a customer service role. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work environment with flexible scheduling options. - We offer employee wellness programs and team-building activities. Ready to Apply? Submit your resume and a cover letter detailing your customer service experience to our careers portal at www.mcicareers.com/apply. We look forward to welcoming you to the MCI team!