MCI Careers

Compensation

Full Description

Job Title: Customer Calling Sales Representative (Base+Bonus) Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its innovative approach to Customer Experience (CX) and Business Process Outsourcing (BPO). With a strong call center presence and operations spanning multiple countries, MCI is committed to delivering exceptional service and cutting-edge solutions to its diverse client base. Role Overview: As a Customer Calling Sales Representative, you will play a crucial role in driving sales growth by engaging with potential and existing customers through outbound calls. Your primary focus will be to understand customer needs, present tailored solutions, and close sales while maintaining a high level of customer satisfaction. What You'll Do: - You will proactively reach out to potential customers to generate new sales opportunities. - You will engage with existing customers to upsell and cross-sell relevant products and services. - You will listen carefully to customer needs and provide appropriate solutions. - You will maintain accurate records of customer interactions and sales activities. - You will meet or exceed monthly sales targets and performance metrics. - You will collaborate with team members and management to improve sales strategies. - You will handle customer inquiries and resolve issues promptly and professionally. - You will stay informed about product updates and industry trends to better serve customers. What You Bring: - Minimum of 2 years of experience in sales or customer service roles, preferably in a call center environment. - Strong communication and interpersonal skills with the ability to build rapport quickly. - Proven track record of meeting or exceeding sales targets. - Proficiency with CRM software and Microsoft Office Suite. - Ability to work in a fast-paced, target-driven environment. Bonus Points If You Have: - Experience in tech-enabled business services or BPO industry. - Familiarity with outbound calling strategies and sales techniques. - Multilingual abilities or experience working with diverse customer bases. - Strong problem-solving skills and adaptability. What We Offer: - We offer a competitive base salary plus performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional growth and career advancement. - We offer a supportive and inclusive work environment. - We offer flexible scheduling options to promote work-life balance. Ready to Apply? To join our dynamic team at MCI Careers, please submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this role. We look forward to hearing from you!