MCI Careers

Compensation

Full Description

Job Title: Customer Calling Sales Representative Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its robust call center operations across multiple countries. We specialize in delivering exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and innovative Anything-as-a-Service solutions to a diverse range of clients. Role Overview: As a Customer Calling Sales Representative, you will play a crucial role in driving sales growth by engaging with potential and existing customers through outbound calls. Your primary focus will be to understand customer needs, present tailored solutions, and close sales to contribute to the company’s revenue objectives. What You'll Do: - You will proactively make outbound calls to prospective and existing customers to generate sales opportunities. - You will identify customer needs and recommend appropriate products or services. - You will maintain detailed records of customer interactions and sales activities. - You will collaborate with the sales team to develop strategies for meeting sales targets. - You will handle customer inquiries and resolve issues to ensure a positive customer experience. - You will meet or exceed monthly sales quotas and performance metrics. - You will participate in ongoing training to stay updated on product knowledge and sales techniques. - You will provide feedback to management on customer trends and potential improvements. What You Bring: - Minimum of 2 years of experience in outbound sales or telemarketing. - Strong communication and interpersonal skills with a persuasive phone presence. - Ability to handle rejection and maintain a positive attitude. - Proficiency with CRM software and Microsoft Office Suite. - Excellent organizational skills and attention to detail. - High school diploma or equivalent; college degree preferred. Bonus Points If You Have: - Experience in a tech-enabled business services environment. - Familiarity with BPO or CX industry standards. - Multilingual abilities to engage diverse customer bases. - Proven track record of consistently exceeding sales targets. What We Offer: - We offer a competitive base salary plus performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career advancement. - We offer a supportive and dynamic work environment with a focus on teamwork. - We offer flexible scheduling options to promote work-life balance. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for the Customer Calling Sales Representative role at MCI Careers. We look forward to hearing from you!