MCI Careers

Compensation

Full Description

Job Title: Customer Calling Sales Representative (Base+Bonus) Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its innovative approach to Customer Experience (CX) and Business Process Outsourcing (BPO). With a strong call center presence and operations spanning multiple countries, MCI is committed to delivering exceptional service and cutting-edge solutions to its diverse client base. Role Overview: As a Customer Calling Sales Representative, you will play a crucial role in driving sales growth by engaging with potential and existing customers through outbound calls. Your primary focus will be to understand customer needs, present tailored solutions, and close sales while maintaining a high level of customer satisfaction. What You'll Do: - You will proactively reach out to potential customers to generate new business opportunities. - You will engage with existing customers to upsell and cross-sell relevant products and services. - You will build and maintain strong customer relationships through effective communication and follow-up. - You will meet and exceed monthly sales targets and performance metrics. - You will document customer interactions and sales activities accurately in the CRM system. - You will collaborate with team members and management to develop sales strategies and improve processes. - You will stay informed about product offerings, industry trends, and competitor activities. What You Bring: - You bring at least 2 years of experience in outbound sales or telemarketing roles. - You have excellent verbal communication and persuasive skills. - You are proficient in using CRM software and Microsoft Office applications. - You possess strong problem-solving abilities and a customer-focused mindset. - You demonstrate resilience and the ability to handle rejection positively. Bonus Points If You Have: - Experience in the tech-enabled services or BPO industry. - Familiarity with sales performance metrics and data analysis. - Additional language skills to support diverse customer bases. - Previous experience working in a fast-paced call center environment. What We Offer: - We offer a competitive base salary plus performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional growth and career advancement. - We offer a supportive and inclusive work environment. - We offer flexible scheduling options to promote work-life balance. Ready to Apply? To join our dynamic team at MCI Careers, please submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this role. We look forward to hearing from you!