MCI Careers

Compensation

Full Description

Job Title: Customer Calling Sales Representative (Base+Bonus) Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its innovative approach to Customer Experience (CX) and Business Process Outsourcing (BPO). With a strong call center presence and operations spanning multiple countries, MCI is committed to delivering exceptional service and cutting-edge solutions to its diverse client base. Role Overview: As a Customer Calling Sales Representative, you will play a crucial role in driving sales growth by engaging with potential and existing customers through outbound calls. Your primary focus will be to understand customer needs, present tailored solutions, and close sales while maintaining a high level of customer satisfaction. What You'll Do: - You will proactively reach out to potential customers to generate new business opportunities. - You will engage with existing clients to upsell and cross-sell relevant products and services. - You will maintain detailed records of customer interactions and sales activities in the CRM system. - You will collaborate with the sales and marketing teams to align strategies and improve outreach efforts. - You will handle customer inquiries and resolve issues promptly to ensure a positive experience. - You will meet or exceed monthly and quarterly sales targets consistently. - You will participate in ongoing training sessions to enhance product knowledge and sales techniques. - You will provide feedback to management on customer trends and potential areas for service improvement. What You Bring: - Minimum of 2 years of experience in outbound sales or telemarketing roles. - Strong communication and interpersonal skills with the ability to build rapport quickly. - Proficiency in using CRM software and Microsoft Office Suite. - Demonstrated ability to meet or exceed sales targets in a fast-paced environment. - Excellent problem-solving skills and a customer-focused mindset. Bonus Points If You Have: - Experience in the tech-enabled business services or BPO industry. - Familiarity with sales automation tools and data analytics. - Multilingual abilities or experience working in a multicultural environment. - Previous experience in a commission-based sales role. What We Offer: - We offer a competitive base salary plus performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional growth and career advancement. - We offer a supportive and inclusive work environment with ongoing training. - We offer flexible work schedules and remote work options. Ready to Apply? To join our dynamic team at MCI Careers, please submit your resume and a cover letter outlining your relevant experience and why you are the perfect fit for this role. We look forward to hearing from you!