MCI Careers

Compensation

Full Description

Job Title: Customer Calling Sales Representative (Base+Bonus) Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its innovative approach to customer experience and business process outsourcing. With a robust call center presence and operations spanning multiple countries, MCI is committed to delivering exceptional service and cutting-edge solutions to its clients. Role Overview: As a Customer Calling Sales Representative, you will play a crucial role in driving sales growth by engaging with potential and existing customers through outbound calls. Your primary focus will be to understand customer needs, present tailored solutions, and close sales while maintaining a high level of customer satisfaction. What You'll Do: - You will proactively reach out to potential customers to generate new sales opportunities. - You will engage with existing customers to upsell and cross-sell relevant products and services. - You will maintain detailed records of customer interactions and sales activities in the CRM system. - You will collaborate with the sales and marketing teams to align strategies and improve outreach efforts. - You will handle customer inquiries and resolve issues promptly to ensure a positive experience. - You will meet or exceed monthly sales targets and contribute to team goals. - You will stay informed about product features, industry trends, and competitor offerings. - You will participate in ongoing training and development to enhance your sales skills. What You Bring: - Minimum of 2 years of experience in outbound sales or telemarketing roles. - Strong communication and interpersonal skills with the ability to build rapport quickly. - Proven track record of meeting or exceeding sales targets. - Proficiency in using CRM software and Microsoft Office Suite. - Ability to work independently and as part of a team in a fast-paced environment. - High level of motivation and resilience to handle rejection and maintain enthusiasm. Bonus Points If You Have: - Experience in the tech-enabled services or BPO industry. - Familiarity with customer experience (CX) solutions and business process outsourcing (BPO). - Additional language skills to support multi-country operations. - Previous experience working in a multi-cultural or international team. What We Offer: - We offer a competitive base salary plus performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for career growth and professional development. - We offer a supportive and inclusive work environment with flexible scheduling. - We offer employee recognition programs and team-building activities. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for the Customer Calling Sales Representative role at MCI Careers. We look forward to hearing from you!