MCI Careers

Compensation

Full Description

Job Title: Customer Calling Sales Representative (Base+Bonus) Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its innovative approach to customer experience and business process outsourcing. With a robust call center presence and operations spanning multiple countries, MCI is committed to delivering exceptional service and cutting-edge solutions to its clients. Role Overview: As a Customer Calling Sales Representative, you will play a crucial role in driving sales growth by engaging with potential and existing customers through outbound calls. Your focus will be on building relationships, understanding customer needs, and promoting MCI's diverse service offerings to achieve sales targets. What You'll Do: - You will proactively reach out to prospective customers to introduce MCI's services and generate new business opportunities. - You will manage and nurture customer relationships to ensure satisfaction and repeat business. - You will meet and exceed individual sales targets and contribute to team goals. - You will maintain accurate records of customer interactions and sales activities in the CRM system. - You will collaborate with internal teams to tailor solutions that meet customer requirements. - You will stay informed about industry trends and competitor offerings to effectively position MCI's services. - You will handle customer inquiries and resolve issues promptly to maintain high customer satisfaction. What You Bring: - Minimum of 2 years of experience in outbound sales or telemarketing, preferably in a call center environment. - Strong communication and interpersonal skills with the ability to build rapport quickly. - Proven track record of meeting or exceeding sales targets. - Proficiency in using CRM software and Microsoft Office Suite. - Ability to work independently and as part of a team in a fast-paced environment. Bonus Points If You Have: - Experience in the business process outsourcing (BPO) or customer experience (CX) industry. - Familiarity with sales techniques such as consultative selling and objection handling. - Multilingual abilities or experience working in a multicultural environment. - Knowledge of data analytics tools to track and improve sales performance. What We Offer: - We offer a competitive base salary plus performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work environment that values diversity. - We offer flexible work schedules to promote work-life balance. Ready to Apply? To join our dynamic team at MCI Careers, please submit your resume and a cover letter outlining your relevant experience and why you are a great fit for this role. We look forward to hearing from you!