MCI Careers

Compensation

Full Description

Job Title: Customer Calling Sales Representative Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its robust call center operations across multiple countries. We specialize in delivering exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and innovative Anything-as-a-Service solutions to a diverse range of clients. Role Overview: As a Customer Calling Sales Representative, you will play a crucial role in driving sales growth by engaging with potential and existing customers through outbound calls. Your primary focus will be to understand customer needs, present tailored solutions, and close sales to contribute to the company’s revenue objectives. What You'll Do: - You will proactively make outbound calls to prospective and existing customers to generate sales opportunities. - You will identify customer needs and recommend appropriate products or services. - You will maintain detailed records of customer interactions and sales activities. - You will collaborate with the sales and customer service teams to ensure a seamless customer experience. - You will meet or exceed monthly and quarterly sales targets. - You will handle customer inquiries and resolve issues promptly to maintain high satisfaction levels. - You will stay informed about product updates, industry trends, and competitor activities. - You will participate in training sessions to continuously improve your sales techniques and product knowledge. What You Bring: - Minimum of 2 years of experience in outbound sales or telemarketing. - Strong communication and interpersonal skills with a persuasive phone presence. - Ability to handle rejection and maintain a positive attitude. - Proficiency with CRM software and Microsoft Office Suite. - Excellent organizational skills and attention to detail. - High school diploma or equivalent; college degree preferred. Bonus Points If You Have: - Experience in the tech-enabled services or BPO industry. - Familiarity with sales performance metrics and KPIs. - Multilingual abilities to engage diverse customer bases. - Previous experience working in a fast-paced call center environment. What We Offer: - We offer a competitive base salary plus performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work environment. - We offer flexible scheduling options to promote work-life balance. Ready to Apply? Submit your resume and a cover letter outlining your relevant experience and why you’re a great fit for the role to our careers portal at www.mci-careers.com/apply.