MCI Careers

Compensation

Full Description

Job Title: Contact Center Sales Representative Company Overview: MCI Careers is a leading tech-enabled business services company in the USA, recognized for its rapid growth and innovative approach to customer experience solutions. With a robust call center presence and operations spanning multiple countries, MCI Careers is committed to delivering exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) solutions to a diverse client base. Role Overview: As a Contact Center Sales Representative, you will play a crucial role in driving revenue growth by engaging with potential customers and providing tailored solutions that meet their needs. This role requires excellent communication skills, a customer-focused mindset, and the ability to thrive in a fast-paced, dynamic environment. What You'll Do: - You will engage with inbound and outbound calls to identify customer needs and present appropriate products and services. - You will build and maintain strong customer relationships to foster loyalty and repeat business. - You will meet and exceed sales targets through effective communication and negotiation. - You will document customer interactions and sales activities accurately in the CRM system. - You will collaborate with team members and management to improve sales strategies and customer satisfaction. - You will stay informed about product offerings, industry trends, and competitor activities. - You will handle customer inquiries and resolve issues promptly to ensure a positive experience. What You Bring: - Minimum of 2 years of experience in a sales or contact center role, preferably in a tech-enabled services environment. - Strong verbal and written communication skills with a customer-centric approach. - Proficiency in using CRM software and Microsoft Office Suite. - Ability to work in a fast-paced environment and manage multiple tasks effectively. - Demonstrated ability to meet or exceed sales targets consistently. Bonus Points If You Have: - Experience in Business Process Outsourcing (BPO) or Customer Experience (CX) industries. - Knowledge of Anything-as-a-Service (XaaS) business models. - Multilingual abilities or experience working in a multicultural environment. - Familiarity with data analysis and reporting tools. What We Offer: - We offer competitive salary and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work environment that values diversity. - We offer flexible work schedules and remote work options. Ready to Apply? To join our dynamic team at MCI Careers, please submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this role. We look forward to hearing from you!