MCI Careers

Compensation

Full Description

Job Title: Contact Center Sales Representative Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its innovative approach to customer experience and business process outsourcing. With a strong call center presence and operations spanning multiple countries, MCI is committed to delivering exceptional service and scalable solutions to a diverse client base. Role Overview: As a Contact Center Sales Representative at MCI Careers, you will play a crucial role in driving sales through direct customer engagement and support. Your primary focus will be to connect with potential clients, understand their needs, and offer tailored solutions that enhance their business operations. What You'll Do: - You will engage with inbound and outbound calls to generate and qualify sales leads. - You will build and maintain strong customer relationships to foster repeat business. - You will identify customer needs and recommend appropriate products and services. - You will meet or exceed monthly sales targets and performance metrics. - You will document all customer interactions and sales activities accurately in the CRM system. - You will collaborate with team members and management to improve sales strategies. - You will stay informed about industry trends and competitor offerings to better serve customers. - You will participate in ongoing training and development programs to enhance your sales skills. What You Bring: - Minimum of 2 years of experience in a contact center or sales environment. - Strong communication and interpersonal skills with a customer-focused mindset. - Proven ability to meet or exceed sales targets consistently. - Proficiency in using CRM software and Microsoft Office Suite. - Ability to handle high call volumes while maintaining professionalism and accuracy. Bonus Points If You Have: - Experience in tech-enabled business services or BPO industry. - Multilingual abilities to support diverse customer bases. - Familiarity with data analytics tools to track and improve sales performance. - Previous experience working in a multi-country operational environment. What We Offer: - We offer competitive salary and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for career growth and professional development. - We offer a supportive and inclusive work environment. - We offer flexible work schedules to promote work-life balance. Ready to Apply? Submit your resume and cover letter through our online application portal at www.mci-careers.com/careers. We look forward to having you join our dynamic team!