MCI Careers

Compensation

Full Description

Job Title: Contact Center Sales Representative Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its robust call center operations across multiple countries. We specialize in delivering exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and innovative Anything-as-a-Service solutions to a diverse range of clients. Role Overview: As a Contact Center Sales Representative at MCI Careers, you will play a crucial role in driving sales through direct customer engagement and support. Your efforts will contribute to expanding our client base and enhancing customer satisfaction by providing tailored solutions and expert guidance. What You'll Do: - You will engage with potential and existing customers via phone and digital channels to promote and sell our services. - You will identify customer needs and recommend appropriate products and services to meet those needs. - You will maintain accurate records of customer interactions and sales activities in our CRM system. - You will collaborate with team members and management to achieve sales targets and improve service delivery. - You will handle customer inquiries and resolve issues promptly to ensure a positive customer experience. - You will participate in ongoing training and development to stay current with product knowledge and sales techniques. - You will contribute to feedback loops by sharing customer insights and market trends with the team. What You Bring: - Minimum of 2 years of experience in a contact center sales or customer service role. - Strong communication and interpersonal skills with the ability to build rapport quickly. - Proficiency in using CRM software and Microsoft Office Suite. - Demonstrated ability to meet or exceed sales targets consistently. - Excellent problem-solving skills and a customer-focused mindset. Bonus Points If You Have: - Experience in BPO or tech-enabled service environments. - Knowledge of multiple languages is an advantage. - Familiarity with data analytics tools to track sales performance. - Previous experience working in a multi-country operational setting. What We Offer: - We offer competitive salary and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional growth and career advancement. - We offer a supportive and inclusive work environment with flexible scheduling options. - We offer ongoing training and development programs to enhance your skills. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for the Contact Center Sales Representative role at MCI Careers. We look forward to hearing from you!