MCI Careers

Compensation

Full Description

Job Title: Contact Center Sales Representative Company Overview: MCI Careers is a leading tech-enabled business services company in the USA, recognized for its rapid growth and extensive call center operations across multiple countries. We specialize in delivering exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and innovative Anything-as-a-Service solutions to a diverse range of clients. Role Overview: As a Contact Center Sales Representative, you will play a crucial role in driving revenue growth by engaging with customers, understanding their needs, and offering tailored solutions. This position requires excellent communication skills and a customer-focused mindset to effectively represent MCI's services and build lasting client relationships. What You'll Do: - You will engage with inbound and outbound customers to identify sales opportunities and promote MCI's service offerings. - You will manage customer inquiries and provide accurate information about products and services. - You will build and maintain strong customer relationships to encourage repeat business and referrals. - You will meet or exceed individual and team sales targets consistently. - You will document customer interactions and sales activities accurately in the CRM system. - You will collaborate with team members and management to improve sales strategies and customer satisfaction. - You will stay informed about industry trends and competitor activities to better position MCI's offerings. What You Bring: - Minimum of 2 years of experience in a contact center sales or customer service role. - Strong verbal and written communication skills with a persuasive sales approach. - Proficiency in using CRM software and Microsoft Office Suite. - Ability to handle high call volumes while maintaining professionalism and attention to detail. - Excellent problem-solving skills and the ability to adapt to changing customer needs. Bonus Points If You Have: - Experience in BPO or tech-enabled service environments. - Knowledge of sales techniques such as consultative selling or upselling. - Multilingual abilities to support diverse customer bases. - Previous experience working in a fast-paced, target-driven environment. What We Offer: - We offer competitive salary and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work culture that values teamwork and innovation. - We offer flexible scheduling options to promote work-life balance. Ready to Apply? Submit your resume and cover letter through our careers page at www.mcicareers.com/apply. We look forward to hearing from you!