MCI Careers

Compensation

Full Description

Job Title: Contact Center Sales Representative Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its robust call center operations across multiple countries. We specialize in delivering exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and innovative Anything-as-a-Service solutions to a diverse range of clients. Role Overview: As a Contact Center Sales Representative, you will play a crucial role in driving revenue growth by engaging with potential customers and providing tailored solutions that meet their needs. This role requires excellent communication skills and a customer-focused mindset to effectively represent MCI's services. What You'll Do: - You will engage with inbound and outbound leads to generate sales opportunities. - You will identify customer needs and recommend appropriate MCI services. - You will maintain detailed records of customer interactions and sales activities. - You will collaborate with team members to meet and exceed sales targets. - You will handle customer inquiries and resolve issues promptly. - You will participate in ongoing training to stay updated on product offerings and sales techniques. - You will contribute to improving sales processes and customer satisfaction. What You Bring: - You bring at least 2 years of experience in a contact center or sales environment. - You have strong verbal and written communication skills. - You possess the ability to handle multiple customer interactions efficiently. - You are proficient with CRM software and Microsoft Office Suite. - You demonstrate a results-driven attitude and excellent problem-solving skills. Bonus Points If You Have: - Experience in BPO or tech-enabled service industries. - Familiarity with sales performance metrics and KPIs. - Multilingual abilities to support diverse customer bases. - Previous experience working in a fast-paced, multi-country operation. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional growth and career advancement. - We offer a supportive and inclusive work environment. - We offer flexible scheduling options to promote work-life balance. Ready to Apply? Submit your resume and cover letter through our careers page at www.mci-careers.com/apply. We look forward to hearing from you!