MCI Careers

Compensation

Full Description

Job Title: Contact Center Sales Representative Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its robust call center operations across multiple countries. We specialize in delivering exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and innovative Anything-as-a-Service solutions to a diverse range of clients. Role Overview: As a Contact Center Sales Representative, you will play a crucial role in driving revenue growth by engaging with potential customers and providing tailored solutions that meet their needs. This role requires excellent communication skills and a customer-focused mindset to effectively represent MCI's services. What You'll Do: - You will engage with inbound and outbound leads to generate sales opportunities. - You will identify customer needs and recommend appropriate products and services. - You will maintain detailed records of customer interactions and sales activities. - You will collaborate with team members to achieve sales targets and improve processes. - You will handle customer inquiries and resolve issues promptly to ensure satisfaction. - You will participate in ongoing training to stay updated on product knowledge and sales techniques. - You will contribute to a positive team environment by sharing insights and supporting colleagues. What You Bring: - You bring at least 2 years of experience in sales or customer service, preferably in a contact center environment. - You have strong verbal and written communication skills. - You possess the ability to handle multiple tasks and work in a fast-paced environment. - You are proficient with CRM software and Microsoft Office Suite. - You demonstrate a customer-centric approach and problem-solving abilities. Bonus Points If You Have: - Experience with BPO or CX industries. - Familiarity with telecommunication sales or technology services. - Proven track record of meeting or exceeding sales targets. - Multilingual abilities are a plus. What We Offer: - We offer competitive salary and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work culture. - We offer flexible scheduling options to promote work-life balance. Ready to Apply? Submit your resume and cover letter through our careers page at www.mcicareers.com/apply. We look forward to hearing from you!