MCI Careers

Compensation

Full Description

Job Title: Contact Center Sales Representative Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its robust call center operations across multiple countries. We specialize in delivering exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and innovative Anything-as-a-Service solutions to a diverse range of clients. Role Overview: As a Contact Center Sales Representative at MCI Careers, you will play a crucial role in driving sales through direct customer engagement and support. Your primary focus will be to connect with potential clients, understand their needs, and offer tailored solutions that enhance their business operations. What You'll Do: - You will engage with inbound and outbound calls to generate and qualify sales leads. - You will build and maintain strong customer relationships to foster repeat business. - You will identify customer needs and recommend appropriate products and services. - You will meet or exceed monthly sales targets and performance metrics. - You will document all customer interactions accurately in the CRM system. - You will collaborate with team members and management to improve sales strategies. - You will stay informed about product updates and industry trends to provide knowledgeable service. - You will handle customer inquiries and resolve issues promptly to ensure satisfaction. What You Bring: - You have at least 2 years of experience in sales or customer service, preferably in a contact center environment. - You possess excellent communication and interpersonal skills. - You are proficient with CRM software and Microsoft Office Suite. - You demonstrate strong problem-solving abilities and a customer-focused mindset. - You have the ability to work in a fast-paced, target-driven environment. Bonus Points If You Have: - Experience in BPO or tech-enabled service industries. - Familiarity with sales techniques and negotiation skills. - Multilingual abilities to support diverse customer bases. - Previous experience working in a remote or hybrid work setting. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work culture that values diversity. - We offer flexible work schedules to promote work-life balance. Ready to Apply? Submit your resume and cover letter through our careers page at www.mci-careers.com/apply. We look forward to hearing from you!