MCI Careers

Compensation

Full Description

Job Title: Contact Center Sales Representative Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its robust call center operations across multiple countries. We specialize in delivering exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and innovative Anything-as-a-Service solutions to a diverse range of clients. Role Overview: As a Contact Center Sales Representative at MCI Careers, you will play a crucial role in driving sales through direct customer engagement and support. Your primary focus will be to connect with potential clients, understand their needs, and offer tailored solutions that enhance their business operations. What You'll Do: - You will engage with inbound and outbound calls to identify sales opportunities and convert leads into customers. - You will provide detailed product and service information to prospective clients, ensuring clarity and confidence in their purchasing decisions. - You will maintain accurate records of customer interactions and sales activities using CRM software. - You will collaborate with team members and management to meet and exceed sales targets. - You will handle customer inquiries and resolve issues promptly to ensure a positive customer experience. - You will participate in ongoing training sessions to stay updated on product knowledge and sales techniques. - You will contribute to the development of sales strategies by providing feedback from customer interactions. What You Bring: - Minimum of 2 years of experience in a contact center sales or customer service role. - Strong communication and interpersonal skills with the ability to build rapport quickly. - Proficiency in using CRM systems and Microsoft Office Suite. - Demonstrated ability to meet or exceed sales targets consistently. - Excellent problem-solving skills and a customer-focused mindset. Bonus Points If You Have: - Experience in a tech-enabled business services environment. - Knowledge of BPO and CX industry trends. - Multilingual abilities or experience working in a multicultural environment. - Familiarity with Anything-as-a-Service business models. What We Offer: - We offer competitive salary and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional growth and career advancement. - We offer a supportive and inclusive work environment. - We offer flexible scheduling options to promote work-life balance. Ready to Apply? Submit your resume and cover letter through our careers page at www.mcicareers.com/apply. We look forward to hearing from you!