$40K-55K a year
Engage with customers via calls to generate sales, build relationships, meet targets, and document activities.
Minimum 2 years sales or contact center experience, strong communication, CRM proficiency, and ability to work in a fast-paced environment.
Job Title: Contact Center Sales Representative Company Overview: MCI Careers is a leading tech-enabled business services company in the USA, recognized for its rapid growth and extensive call center operations across multiple countries. We specialize in delivering exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and innovative Anything-as-a-Service solutions to a diverse range of clients. Role Overview: As a Contact Center Sales Representative at MCI Careers, you will play a crucial role in driving sales through direct customer engagement and support. Your primary focus will be to connect with potential clients, understand their needs, and offer tailored solutions that enhance their business operations. What You'll Do: - You will engage with inbound and outbound calls to generate and qualify sales leads. - You will build and maintain strong customer relationships to foster repeat business. - You will identify customer needs and recommend appropriate products and services. - You will meet or exceed monthly sales targets and performance metrics. - You will document all customer interactions and sales activities accurately in the CRM system. - You will collaborate with team members and management to improve sales strategies. - You will stay informed about product updates and industry trends to provide knowledgeable service. - You will handle customer inquiries and resolve issues promptly to ensure satisfaction. What You Bring: - Minimum of 2 years of experience in a sales or contact center role. - Strong communication and interpersonal skills with a customer-focused approach. - Proficiency in using CRM software and Microsoft Office Suite. - Ability to work in a fast-paced, target-driven environment. - Excellent problem-solving skills and attention to detail. Bonus Points If You Have: - Experience in BPO or tech-enabled service industries. - Familiarity with sales techniques such as consultative selling. - Multilingual abilities to engage a diverse customer base. - Previous experience working in a remote or hybrid contact center setting. What We Offer: - We offer competitive salary and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work environment. - We offer flexible work schedules to promote work-life balance. Ready to Apply? Submit your resume and cover letter through our careers page at www.mci-careers.com/apply. We look forward to having you join our dynamic team!
This job posting was last updated on 10/3/2025