MCI Careers

Compensation

Full Description

Job Title: Contact Center Sales Representative Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its robust call center operations across multiple countries. We specialize in delivering exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and innovative Anything-as-a-Service solutions to a diverse range of clients. Role Overview: As a Contact Center Sales Representative, you will play a crucial role in driving revenue growth by engaging with potential customers and providing tailored solutions that meet their needs. This role requires excellent communication skills and a customer-focused approach to effectively represent MCI's services. What You'll Do: - You will engage with inbound and outbound calls to identify customer needs and present appropriate service solutions. - You will build and maintain strong customer relationships to foster loyalty and repeat business. - You will meet and exceed sales targets through effective communication and negotiation. - You will document customer interactions and sales activities accurately in the CRM system. - You will collaborate with team members and management to improve sales strategies and customer satisfaction. - You will stay informed about industry trends and product knowledge to provide expert advice to customers. - You will handle customer inquiries and resolve issues promptly to ensure a positive experience. What You Bring: - You bring at least 2 years of experience in sales or customer service within a contact center environment. - You have strong verbal and written communication skills with a persuasive sales approach. - You are proficient in using CRM software and Microsoft Office Suite. - You possess excellent problem-solving skills and the ability to work under pressure. - You demonstrate a customer-centric mindset and a passion for delivering outstanding service. Bonus Points If You Have: - Experience in BPO or tech-enabled service industries. - Familiarity with multi-channel communication platforms (chat, email, social media). - Proven track record of consistently achieving or exceeding sales quotas. - Additional language skills to support diverse customer bases. What We Offer: - We offer competitive salary packages with performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work environment that values teamwork. - We offer flexible scheduling options to promote work-life balance. Ready to Apply? Submit your resume and cover letter through our careers page at www.mci-careers.com/apply. We look forward to hearing from you!