MCI Careers

Compensation

Full Description

Job Title: Contact Center Sales Representative Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its robust call center operations across multiple countries. We specialize in delivering exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and innovative Anything-as-a-Service solutions to a diverse range of clients. Role Overview: As a Contact Center Sales Representative, you will play a crucial role in driving sales growth by engaging with customers through our call center channels. Your primary focus will be to understand customer needs, present tailored solutions, and close sales to contribute to the company’s revenue objectives. What You'll Do: - You will engage with inbound and outbound customers to identify sales opportunities and provide product information. - You will build rapport with customers to understand their needs and recommend appropriate services. - You will meet or exceed daily and monthly sales targets to support business growth. - You will maintain accurate records of customer interactions and sales activities in the CRM system. - You will collaborate with team members and management to improve sales strategies and customer satisfaction. - You will handle customer inquiries and resolve issues promptly to ensure a positive experience. - You will participate in ongoing training to stay updated on product knowledge and sales techniques. What You Bring: - Minimum of 2 years of experience in a sales role within a contact center or similar environment. - Strong communication and interpersonal skills with the ability to build customer relationships. - Proven track record of meeting or exceeding sales targets. - Proficiency in using CRM software and Microsoft Office Suite. - Ability to work in a fast-paced, target-driven environment. Bonus Points If You Have: - Experience in BPO or CX industries. - Knowledge of Anything-as-a-Service business models. - Multilingual abilities. - Previous experience working in a multi-country operational environment. What We Offer: - We offer competitive salary and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work culture. - We offer flexible work schedules and remote work options. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to our careers portal at www.mcicareers.com/apply. We look forward to hearing from you!