MCI Careers

Compensation

Full Description

Job Title: Contact Center Sales Representative Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its robust call center operations across multiple countries. We specialize in delivering exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and innovative Anything-as-a-Service solutions to a diverse range of clients. Role Overview: As a Contact Center Sales Representative, you will play a crucial role in driving revenue growth by engaging with customers through our call center channels. Your primary focus will be to understand customer needs, present tailored solutions, and close sales while maintaining high levels of customer satisfaction. What You'll Do: - You will engage with inbound and outbound customers to identify their needs and offer appropriate products or services. - You will build and maintain strong customer relationships to encourage repeat business and referrals. - You will meet or exceed sales targets and performance metrics consistently. - You will document customer interactions and sales activities accurately in the CRM system. - You will collaborate with team members and management to improve sales strategies and customer experience. - You will stay informed about product updates, industry trends, and competitor offerings. - You will handle customer inquiries and resolve issues promptly to ensure satisfaction. What You Bring: - Minimum of 2 years of experience in sales, preferably in a contact center or BPO environment. - Strong communication and interpersonal skills with the ability to persuade and negotiate effectively. - Proficiency in using CRM software and Microsoft Office Suite. - Ability to work in a fast-paced, target-driven environment. - High school diploma or equivalent; additional certifications in sales or customer service are a plus. Bonus Points If You Have: - Experience with tech-enabled sales platforms or SaaS products. - Multilingual abilities to serve diverse customer bases. - Previous experience in a remote or hybrid work setting. - Knowledge of data privacy regulations and compliance standards. What We Offer: - We offer competitive salary and commission structures to reward your performance. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work environment that values diversity. - We offer flexible scheduling options to promote work-life balance. Ready to Apply? Submit your resume and a cover letter detailing your relevant experience and why you are a great fit for the Contact Center Sales Representative role at MCI Careers. We look forward to hearing from you!